Refund & Returns
Effective July 1, 2026
Olfactory Archive is a marketplace of independent brands, so returns are handled by the brand you bought from, within the framework below.
If there is a problem
If your order arrives damaged, incorrect, or materially not as described, contact us at support@olfactoryarchive.com within 14 days of delivery, with your order number and a photo where relevant. We will help resolve it with the brand, including a replacement or refund where appropriate.
Hygiene and personal-care items
Fragrance is a personal-care product. For health and safety reasons, opened or used bottles and samples generally cannot be returned unless they are faulty or not as described. This does not affect your rights in respect of defective goods.
Change of mind
Whether unopened, unused items can be returned for change of mind is set by each brand and shown on its listings or storefront. Where a brand offers it, return shipping is usually the buyer’s responsibility unless the item was faulty.
How refunds are issued
Approved refunds are returned to your original payment method through Stripe. Because each brand is paid directly for its own items, refunds are issued per brand and may take a few business days to appear after they are approved.
Non-delivery
If an order never arrives, contact us and we will work with the brand and carrier to locate it or make it right.
Questions about this policy? Write to legal@olfactoryarchive.com.